Shipping Policy

At Lunerra, we strive to deliver your orders safely and promptly.

Processing Time
Orders are typically processed and dispatched within 3–4 business days after order confirmation.

Delivery Time
Delivery timelines may vary based on your location. Most orders are delivered within 5–9 business days after dispatch.

Tracking Information
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp.

Address Accuracy
Please ensure that all shipping information provided is accurate. Lunerra will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Delays
Delivery timelines are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Damaged or Incorrect Order
If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery at hello@lunerra.co.in

A continuous, unedited unboxing video is mandatory for all claims related to damaged, defective, missing, or incorrect products. Claims submitted without an unboxing video may not be eligible for review.

Contact Us
For any shipping-related queries, please contact us at: hello@lunerra.co.in