Return, Refund & Exchange Policy

Last Updated: 1-Jun-2026

At Lunerra, we take great care in ensuring that every piece reaches you in perfect condition. Due to the nature of our products, we do not accept returns for reasons such as change of mind, personal preference, or incorrect purchases.

Returns & Exchanges
Returns or exchanges will only be considered in the following cases:
- You receive a damaged product.
- You receive an incorrect product.
- The product has a manufacturing defect.

To request a return or exchange, please contact us within 48 hours of delivery at hello@lunerra.co.in

Mandatory Unboxing Video
A continuous, unedited unboxing video showing the sealed package being opened is mandatory for all claims related to:
- Damaged products
- Defective products
- Missing items
- Incorrect items received

Claims submitted without a valid unboxing video will not be eligible for review, replacement, exchange, or refund.

Eligibility Conditions
To qualify for a replacement or exchange:
- The product must be unused and unworn.
- All original packaging, tags, and accessories must be included.
- The claim must be raised within 48 hours of delivery.

Refunds
Refunds will only be issued if a replacement is not available or cannot be arranged. Approved refunds will be processed to the original payment method within 7–10 business days after approval.

Sale Items
Products purchased during sales, promotional offers, or special campaigns are not eligible for return, exchange, or refund unless they are received damaged, defective, or incorrect.

Contact Us
For any return, exchange, or refund-related queries, please email us on hello@lunerra.co.in