Privacy Policy

At Lunerra ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Information We Collect
When you use our website, we may collect the following information:

Personal Information 
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through third-party payment providers)

Non-Personal Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information

How We Use Your Information To
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and services
- Communicate promotional offers and updates (with your consent)
- Detect and prevent fraud or unauthorized activities
- Comply with legal obligations

Payment Security
All payments are processed through secure third-party payment gateways.

Lunerra does not store or have access to your complete credit card, debit card, UPI, or banking details.

Sharing of Information
We do not sell, rent, or trade your personal information.

Your information may be shared only with:
- Shipping and logistics partners
- Payment gateway providers
- Website and technology service providers
- Government authorities when required by law

Cookies
Our website may use cookies to improve your browsing experience, remember preferences, and analyze website traffic.

You may disable cookies through your browser settings; however, certain website features may not function properly.

Data Security
We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.

However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

Marketing Communications
If you subscribe to our newsletters or promotional messages, you may receive updates regarding new collections, offers, and brand announcements.

You may unsubscribe at any time using the unsubscribe link or by contacting us.

Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information (subject to legal requirements)
- Withdraw consent for marketing communications

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

Contact Us
For any privacy-related questions, please contact: hello@lunerra.co.in